To claim for a refund, simply log in to your S&S account and follow these easy steps:
1. Go to “Contact Us” in the website footer
2. Choose Category “Deactivate Mailbox”
3. Submit a ticket to deactivate your account and please mention ‘Refund’ In the ‘Subject’
4. In ‘Message’ please state your reason for deactivation
5. Upload a digital copy of your ID (passport, national ID, driver’s license etc.)
6. Click ‘Submit’
Once done, you will receive a case reference number for tracking the refund with your local S&S office.
You can also get in touch with your local S&S office to request a refund and account deactivation.