Shop and Ship :: Service Agreement

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Service Agreement
This Shop and Ship Account Agreement (“Agreement”) is made and entered into by and between the individual or entity (“Customer”) identified in the New York, London, Dubai, Shanghai, Istanbul, Mumbai, Hong Kong, Johannesburg and Frankfurt Shop and Ship Account Application Form (“Application Form”) and Aramex International LLC (“Aramex”) for the use of Aramex’s Shop and Ship services (“Service”). The Service is provided to the Customer under the terms and conditions of this Agreement (“Terms and Conditions”) and any updates thereof or amendments thereto, and any related operating rules and policies that are published from time to time by Aramex on Shop and Ship website (www.shopandship.com).

The Shop and Ship Account (“Account”) shall be subject to the following Terms and Conditions:
Services

  1. The Service includes the receipt of Customers packages at a designated center (the Shop and Ship Account Location), and transporting such packages to the address and the country stated in the Application Form.
  2. Customer hereby authorizes Aramex to receive any and all packages addressed to the Customer and delivered to the Shop and Ship Account Location for the duration of the Agreement.
  3. Aramex will not accept on behalf of the Customer postage due mail and/or Cash on Delivery items unless prior arrangement has been made, and agreed to by Aramex at its sole discretion.
    1. Aramex shall not accept certified, registered, insured, or express mail (Accountable Mail) on the Customers behalf unless otherwise requested by the Customer and agreed by Aramex pursuant to certain requirements.
Account Fees and Shipping Fees

  1. Customer agrees to pay Aramex a setup fee of forty five United States Dollars (USD 45) for the duration of the Agreement (the Account Fee). Shipping fees will be charged as per the rates set forth in the Application Form (Shipping Fees). The Shipping Fees shall be exclusive of all local airport taxes, value added taxes, customs duties, levies, imposts, deposits, or outlays incurred in respect of carriage of the Customers goods, which shall be the responsibility of the Customer.
  2. Customer agrees to and shall pay all Shipping Fees and charges for any shipment that has been ordered regardless of the person who placed the order. The aforesaid shall apply to all Shop and Ship accounts including individuals’ and entities’ accounts.
Customer Representations and Undertakings

  1. Customer undertakes not to use the Service or the Account for any illegal, immoral, obscene or fraudulent purposes or for any other purposes prohibited by Aramex or by the United States, United Kingdom, China, UAE, Turkey, or any other regulations. Customer further undertakes that any use of the Account shall be in conformity with all applicable United States, United Kingdom, Chinese,UAE, Turkey. international, federal, state and local laws, including such laws that relate to the transportation and export of commercial matter. Such laws include but are not limited to laws related to banking, money laundering, trade sanctions and terrorist activities.
    Customer accepts and acknowledges that all shipments to be exported from the US that contain animal skin, furs, mink, alligator skin, python skin, feathers (including hair accessories) or any other wildlife will be held at the US Customs Department for inspection and may be seized or confiscated. Customer acknowledges and agrees that Aramex shall not compensate the Customer for such seized or confiscated shipments.
  2. Customer represents that it is not involved in any restricted business, including but not limited to pornography, armaments, or any other restricted activities. Customer further represents that the goods being shipped are not destined for any country with which Aramex is prohibited from dealing as the result of any United States, United Kingdom, United Arab Emirates, Chinese, Turkish, Indian, South African, or other international legislation, regulation, or directive.
  3. Customer represents that its name is not included in any blacklist issued by the United States, United Kingdom, United Arab Emirates, China, Turkey, India, South Africa an international, any international or regulatory body; and Customer further represents that it is not a national of any country with which Aramex is prohibited from dealing as the result of any United States, United Kingdom, United Arab Emirates, Chinese, Turkish, Indian, South African or international legislation, regulation, or directive.
  4. Customer is obligated to provide Aramex with an Export Declaration Documentation for all packages of value exceeding two thousand and five hundred United States Dollars (USD2,500) or equivalent prior to shipment to the requested address/country.
  5. Customer is obligated to provide Aramex with invoices and/or other documentation related to the packages regardless of value at any time as requested by Aramex, customs, or other
  6. Customer is obligated to provide Aramex with identification documentation and personal information upon request by Aramex or any official authority at its sole discretion.
  7. Customer acknowledges and agrees that Account is provided by Aramex solely for the purposes of providing the Services as set out under these Terms and Conditions and that the address provided by each Account (in New York, London, Dubai, Shanghai, Istanbul, Mumbai, Hong Kong, Johannesburg and Frankfurt ) is a delivery address only and cannot be used as any other address. The Customer undertakes not to use the Account and/or the details of the Account for any other purpose including, but without limitation, using the address and details of the Account as a billing address or as a Customer’s contact details such as the company physical address in the Customer’s website or business card. The Customer’s breach of the above will lead to deactivating the Shop and Ship Account at Aramex’s sole discretion.
Indemnification

  1. Aramex’s liability for loss or damage is limited to the lesser of (i) the value of the shipment; or (ii) one hundred United States Dollars (USD 100) or its equivalent per shipment, regardless of the nature of the claim. Aramex shall not be liable for indirect, incidental, or consequential damages, such as loss of profit.

    In addition to Aramex’s standard liability under clause (13) above, Aramex offers an additional protection plan for shipments against all risks of physical shipment loss or damage from any external cause. Click here for more details about the Shop and Ship Additional Protection service.
Limitation of Liability

  1. In consideration for Aramexs acceptance of Accountable Items and the substantial responsibilities involved therein, the Customer expressly releases Aramex from all responsibility for loss, damage, or other disposition of the Accountable Items. In accordance with this release, the Customer further waives any and all rights of claim against Aramex in respect of the Accountable Items.
  2. Aramexs liability for loss or damage is limited to the lesser of (i) the value of the shipment; or (ii) one hundred United States Dollars (USD 100) or its equivalent per shipment, regardless of the nature of the claim. Aramex shall not be liable for indirect, incidental, or consequential damages, such as loss of profit.
  3. Aramex will not be liable for any penalties imposed or loss or damage incurred due to the Customers documents or goods being impounded by customs or other official authorities, and the Customer hereby indemnifies Aramex against such penalty or loss.
  4. Aramex reserves the right to disclose Customers personal information to any law enforcement agency requesting it in connection with the commission of any offence, in order to comply with applicable laws and lawful official authority requests, to operate the Shop and Ship service properly, or to protect Aramex, its users, or suppliers from cheating and defrauding. Cheating and defrauding shall be inclusive of but not limited to fraudulent payment, use of stolen credit cards, unauthorized chargeback or other reversal of a payment, money laundering or any other unlawful act or transaction.
Change of Terms and Conditions, Service, and Fees

  1. Aramex may add to or change or update these Terms and Conditions from time to time entirely at its own discretion and without notice to the Customer. Any and all amendments to the Terms and Conditions shall be published on Shop and Ship website (www.shopandship.com) and shall be effective on the date of publication thereof. Customer is responsible for checking these Terms of Conditions periodically to remain in compliance with these terms. Customers use of the Account after any amendment to the Terms and Conditions shall constitute acceptance by the Customer of these terms, and Customer also agrees to be bound by any such changes/revisions. Customer is advised to regularly check for any amendments or updates to the Terms and Conditions from time to time, as Aramex shall not be liable to compensate Customer for failure of the latter to do so.
  2. The Account Fee, Shipping Fees and any other related charges stated herein or incidental hereto, as well as the Terms and Conditions are subject to change upon the sole discretion of Aramex at any time whatsoever, and without prior notice to Customer. There will be no refunds for cancellation by the Customer of the Service. Aramex may also change the shipping frequency at any time without providing prior notice to the Customer.
Termination

  1. Customer agrees that Aramex may terminate this Agreement for good cause at any time and without notice. Good cause shall include, but is not limited to:
    1. Customers use of the Account for illegal, obscene, or fraudulent purposes or for any purpose prohibited by Aramex, the United States, the United Kingdom, United Arab Emirates, China, Turkey, India, South Africa or other regulations;
    2. Customers failure to pay monies owed to Aramex when due; and
    3. Customers violation of any provision of this Agreement.

    Customer’s violation of any provision of this Agreement. Customer acknowledges that, for the purpose of determining good cause for termination of this Agreement as provided herein, the actions of any person authorized by Customer to use the Account or the Service will be attributed to the Customer.
  2. Notwithstanding the above statement, Aramex is only responsible for shipping packages that have the same name as the individual or entity stated on the Application Form. For any package received to an Account which does not match the corresponding name on the Application Form, Aramex, at its sole discretion, may elect not to deliver the package.
  3. Aramex reserves the right to immediately terminate the Service upon suspicion of any of the activities stated in section (6) hereinabove, and shall not be liable to compensate the Customer for such termination.
  4. Customer may terminate the Agreement and close the Account by providing Aramex with 30 days prior written notice. Aramex reserves the right to refuse to accept any dispatch and/or package delivered to Customers Account after the termination date.
Miscellaneous

  1. Aramex may discard, destroy, or auction any of the Customers packages within sixty (60) days after receipt by Aramex, if the mail and/or packages were not clearly identified as belonging to the Customer; or within (30) Days after receipt by Aramex if; (i) the shipping charges have not been settled by Customer; (ii) the Customer does not claim the mail or packages received to the Customer’s Account, or (iii) if Aramex has terminated the Agreement for good cause as set forth in clause (23) above. Notwithstanding the above, Aramex may destroy any pornographic materials or products and all other related content of whatever type immediately upon arrival to the Customer’s Account.
  2. Any notice, request and/or any other correspondence pursuant to or in connection with this Agreement shall be in English and shall be sent to Customer to the email address specified in this Agreement or to any other email address that Aramex is earlier notified of.
  3. This Agreement shall be construed and interpreted in accordance with the laws of the state of New York for all United States Accounts, in accordance with the laws of England for all United Kingdom Accounts, in accordance with the laws of China for all China Accounts, in accordance with the laws of the United Arab Emirates for all United Arab Emirates Accounts, in accordance with the laws of Turkey for all Turkey Accounts,in accordance with the laws of India for all India Accounts, and in accordance with the laws of Hong Kong for all Hong Kong Accounts, and in accordance with the laws of South Africa for all South African Accounts.
  4. If any section or any portion of any section of this Agreement is construed to be illegal, invalid or unenforceable, such provision or portion shall be deemed obsolete and deleted from this Agreement, while all other sections of this Agreement and the remaining portion of any section which is construed to be illegal, invalid or unenforceable shall continue in full force and effect.
  5. Failure by any party to enforce at any time any term, provision, or condition of this Agreement, or to exercise any right herein, shall in no way operate as a waiver thereof.