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For inquiries about your shipments please login to your SnS account & submit a customer care request, by clicking on the link available at the bottom of the Shipment Tracking page. For additional support, please contact your local Shop and Ship Office

FAQs

Can i ship perfumes, make up and sprays?
What is my Istanbul (TR) address?
What happens if i dont pick my shipment from your

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Track by Shipment or Supplier Number.

To track multiple shipments, enter shipment numbers up to 10 separated by a new line.

Find how much it would cost to ship with us.

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FAQs

Can i ship perfumes, make up and sprays?

What is my Istanbul (TR) address?

What happens if i dont pick my shipment from your office?

What is my New York Address?

Can I request you to forward to me an urgent shipment once it reaches my account ?

How long does it take for me to receive a package once it is shipped from your facility?

Does Shop and Ship offer accounts in countries other than New York, London, Shanghai, Istanbul and Dubai?

What is my Shanghai account address?

What is my London Address ?

Can my family or friends who live in the USA, UK, China, Turkey or Dubai send packages to me through my Shop and Ship account?

What is my Dubai address?

Are there any restrictions or limitations on certain packages in terms of their weight?

Do I have to renew my Shop and Ship membership on yearly basis?

Are there any specific documents required to order electronics with separate or built in batteries from China?

If I place an online order but receive the wrong item, can I get a special reduced rate to return this item back to the merchant?

Can I use my Shop and Ship address as a billing address?

Are there any restrictions on the type of products I can ship?

I placed an order with an online merchant, a while back, and I have not received it yet. What could the reason be?

I received my Shop and Ship package but it is missing an item, how can I claim this missing item?

What is my Privacy Policy?

I placed an order with an online merchant using my local credit card but the merchant did not accept it, why?

I frequently receive mail that includes promotional letters and catalogs which I did not order. I do not wish to receive such material; can you remove them from my account?

Where can I get an Export Declaration Form?

Are there any restrictions or limitations on certain packages in terms of their value?

Can I ask Shop and Ship to consolidate my shipments?

Can my family or my friend use my account to receive mail and packages?

Do I have to pay custom duties on my Shop and Ship packages?

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Shop and Ship :: FAQs